Case in point. I had some plans on Saturday evening with a friend, and we were going to watch the Habs game. So I made sure that I could make reservations to guarantee us a place. I phoned them up and was denied over the phone. I was told that they did not take reservations, and I would have to arrive early for a seat.
So we arrived about 20 minutes before game time, and were seated at the bar. There was no big issue so far, since we had a place to sit, and lots of TVs were surrounding us.
As for food, I already knew what I wanted, and was ready to order without even needing to look at the menu.
So when the waiter arrived and asked if I wanted to see a menu, I said no thanks, and began to order, the a plate from the Mexican menu, and before I could finish my order he said that I should look at the menu before making an order, and he handed me a one page menu with about a dozen meal items on it. He then proceeded to explain that I could not order anything from the regular menu or the Mexican menu tonight.
I was a bit confused, since this has never happened to me before, and I’ve had dinner here about once a week for close to 2 years!
I memorized most of that menu, so I can tell you right now what was listed on there, and only one or two items were listed for each meal category:
– Chicken Breast
– Blitz Burger
– 1/2 or Whole rack of Ribs
– Baseball Steak
– Buffalo or Kamikaze Wings
– KO Salad
Now. If there was a special event, then I could probably expect an “Event Menu” to be used, so that the kitchen was not flooded.
This wasn’t what tweaked me though.
What got me was that when we arrived there were several tables empty, and all had “RESERVE” on them, for 2, 4 and 12 people.
Next what got me was that we sat next to the kitchen door, so we saw the dish I wanted pass by about 15 times! And I couldn’t understand how, then I noticed that the tables around us were handed the regular menu!!!
I can’t think of anything!
We were there for the entire game, we would have been fine if it took a little longer to make!
Now for service. Our waiter was doing just fine. He refilled promptly and he even attempted to order our regular dishes for us, but he was apparently locked out at the POS machine.
On top of all of this, we lost the game! Grrr…